Documenting service charges, transparency and accountability, from the resident's side.
The Peabody Complaints Archive is a website documenting complaints, disputes and resident experiences involving Peabody Trust and associated managing organisations. The name is used with a degree of irony: the site exists precisely because residents have found the ordinary complaints process an inadequate route to accountability.
The Peabody Complaints Archive (PCA) is written and run by leaseholders and residents, including members of the Residents' Association. It is independent of Peabody Trust: not affiliated with, endorsed by, or operated by Peabody or any of its managing agents. It does not claim to be a neutral or disinterested party. It is a resident's account, openly written from the resident's side, and held to a standard of documentary accuracy.
Primary documents are published, in redacted form, in the evidence log.
Peabody Trust and anyone else referred to here is welcome to reply. See corrections and right of reply, or read more about this site.
On 11 August 2026 Peabody pleaded guilty at Thames Magistrates' Court to failing, without reasonable excuse, to provide legally required service-charge information. No council or regulator brought the case. A resident did. This is the account of how, and of everything that had to fail first. Read the full article
Three published cases reveal the human consequences of failures in repairs, antisocial behaviour and complaint handling. We examined 545 Housing Ombudsman decisions to understand the wider picture… Read the full article
Nearly two years of correspondence about one question: what are residents being charged for? Lost requests, contradictory complaint responses, an internal review, missed deadlines and, eventually, a conviction… Read the full article
We counted Housing Ombudsman reports, adjusted the figures for landlord size and checked the regulator's lowest grade. The three tests produced different answers, but one name appeared every time… Read the full article
Housing associations are offering deposit contributions, cashback and, in some cases, temporarily paying the service charge, rent and mortgage. What those incentives offset, and what happens when they expire… Read the full article
Twenty-nine MPs and peers signed a July 2026 letter to the Housing Minister calling for stronger accountability for housing association residents. A factual guide to who they are… Read the full article
Shared ownership is sold as a staircase into ownership. Government cannot say how many people climb it, and the resident pays the whole service charge on a home most of which belongs to someone else… Read the full article
Government has diagnosed what's wrong with leasehold. The slow, cautious transition to fix it may itself be part of what's now showing up in flat prices… Read the full article
An open letter objecting to a CBE awarded to Peabody's chief executive for services to social housing, written before the criminal conviction that followed… Read the full letter
Evidence to the parliamentary committee scrutinising the Leasehold Reform Bill, arguing that leasehold's real problem is not weak rights but rights nobody can enforce… Read the full submission
Our residents' association was born from an accident: a building manager who used CC instead of BCC. What followed was two and a half years of asking Peabody for the accounts… Read the full article
Parliament built three safeguards for leaseholders. A former banker asks whether any of them actually function once the system is put under stress… Read the full article
If you are a Peabody leaseholder, shared owner or tenant and you have had similar experiences with service charges, complaints, repairs or transparency, this site would like to hear from you. Documents, correspondence and first-hand accounts all help build a fuller picture.
We also welcome responses to anything published here, including from Peabody itself and anyone else named. Substantive responses and supporting evidence will be considered in accordance with the site's corrections and right-of-reply policy. Submissions are reviewed before anything is published, and nothing is posted automatically or unmoderated.
Write to PBCAEditor@gmail.com. Before sending documents, please read sending information and evidence safely. See also the corrections and right of reply and privacy pages for how submissions are handled.