Peabody Complaints ArchiveService charges, disclosure and accountability in social housing.https://peabodytrust.co.uk/2026-09-05T00:00:00ZDavid WoodThis site is independent of Peabody Trust and is not affiliated with, endorsed by, or operated by Peabody Trust.What does Peabody have to hide?https://peabodytrust.co.uk/posts/what-does-peabody-have-to-hide.html2026-09-05T00:00:00Z2026-09-05T00:00:00ZNearly two years of correspondence about one question: what are residents being charged for? Lost requests, contradictory complaint responses, an internal review, missed deadlines and a conviction.Who is the worst housing association?https://peabodytrust.co.uk/posts/worst-housing-association.html2026-09-04T00:00:00Z2026-09-04T00:00:00ZWe counted Housing Ombudsman reports, adjusted for landlord size and checked the regulator's lowest grade. Three tests, three different answers, and one name that appeared every time.How Shared Ownership Is Being Sold in a Difficult Leasehold Markethttps://peabodytrust.co.uk/posts/shared-ownership-incentives.html2026-08-25T00:00:00Z2026-08-25T00:00:00ZHousing associations are offering deposit contributions, cashback and temporary service-charge subsidies on shared-ownership homes. What those incentives offset, and what expires.The Staircase That Goes Nowhere: You Own 30%. You Pay 100%.https://peabodytrust.co.uk/posts/staircase-goes-nowhere.html2026-08-20T00:00:00Z2026-08-20T00:00:00ZShared owners hold a fraction of the equity but the whole service-charge liability. What the data does and does not show about staircasing, cost and control.Who Signed the Letter Calling for Housing Association Reform?https://peabodytrust.co.uk/posts/who-signed-the-letter.html2026-08-20T00:00:00Z2026-08-20T00:00:00ZTwenty-nine MPs and peers signed a July 2026 letter to the Housing Minister on housing association accountability. A factual guide to who they are and what experience they bring.Peabody Broke the Law. A Resident Had to Prosecute It.https://peabodytrust.co.uk/posts/peabody-convicted.html2026-08-16T00:00:00Z2026-09-04T00:00:00ZAfter nearly two years of unanswered requests, failed complaints and inaccurate assurances to an MP, a leaseholder privately prosecuted one of England's largest housing associations. Peabody pleaded guilty.Leasehold: The Market Is Finally Pricing In The Riskhttps://peabodytrust.co.uk/posts/leasehold-market-risk.html2026-08-01T00:00:00Z2026-08-01T00:00:00ZGovernment, the courts and the market are converging on the same diagnosis of leasehold. The question is who pays for the slow transition.An Open Letter to the King on the 2026 Honourshttps://peabodytrust.co.uk/posts/open-letter-honours.html2026-06-15T00:00:00Z2026-06-15T00:00:00ZAn open letter objecting to a CBE awarded to Peabody Trust's CEO for services to social housing, written by a Peabody leaseholder.The Three Closed Doors: A Stress Test of Leasehold Accountabilityhttps://peabodytrust.co.uk/posts/three-closed-doors.html2026-06-01T00:00:00Z2026-09-01T00:00:00ZParliament built three safeguards for leaseholders. A former banker asks whether any of them actually function under stress.Missing Information and the Service Charge Mazehttps://peabodytrust.co.uk/posts/service-charge-maze.html2026-04-02T00:00:00Z2026-04-02T00:00:00ZHow one accidental email built a residents' association, and what two and a half years of asking Peabody for the accounts revealed.Written Evidence to Parliament on the Leasehold Reform Billhttps://peabodytrust.co.uk/posts/hclg-written-evidence.html2026-04-01T00:00:00Z2026-04-01T00:00:00ZWritten evidence to the HCLG Committee on the draft Commonhold and Leasehold Reform Bill, arguing that leasehold's problem is unenforced rights.